Description Are you a customer service superstar who thrives on delivering exceptional experiences? Do you have excellent communication skills in both English and Spanish? If so, we have the perfect opportunity for you! Our client a leading provider in the non-profit industry is seeking a Bilingual Customer Service Representative to join our dynamic and growing team. Key Responsibilities: + Provide outstanding customer support via phone, email, chat, or in-person while handling inquiries and resolving issues efficiently. + Communicate fluently in both Spanish and English to ensure all customer interactions are clear and effective. + Act as a problem-solver for customer issues or concerns, ensuring quick and satisfactory resolutions. + Document customer interactions accurately in our customer management system (e.g., Salesforce or equivalent). + Assist with billing, order tracking, account updates, and general service inquiries. + Collaborate with internal departments to escalate and resolve more complex concerns as needed. + Uphold company standards by delivering exceptional customer experiences and meeting performance metrics. Requirements + Bilingual (Spanish/English): Exceptional written and verbal communication skills in both languages. + 1+ years of experience in a customer-facing role preferred. + Ability to think critically and provide resolution-focused solutions. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or familiarity with CRM systems (e.g., Salesforce). + Positive attitude, strong interpersonal skills, and ability to work effectively in a team environment. + High school diploma or equivalent required; additional education or certifications in related fields are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .