Description We are looking for a dedicated Bilingual Customer Service Representative to join a dynamic manufacturing team in Little Rock, Arkansas. This position offers an exciting opportunity to provide exceptional support in a fast-paced environment with high call volumes. If you’re passionate about delivering excellent customer service and thrive in a collaborative setting, this role is for you. Responsibilities: • Respond promptly to customer inquiries, ensuring clear and accurate communication. • Handle a high volume of calls while maintaining professionalism and efficiency. • Assist customers in both English and another required language, addressing their concerns effectively. • Record and update customer information in the system accurately. • Collaborate with other departments to resolve customer issues in a timely manner. • Provide product and service information to customers to enhance their experience. • Identify and escalate complex issues to the appropriate team or supervisor. • Follow up on customer requests to ensure satisfaction and resolution. • Maintain knowledge of company policies and procedures to provide accurate assistance. Requirements • Proven experience in customer service or a related role. • Bilingual proficiency in English and another required language. • Strong communication skills, both verbal and written. • Ability to manage high call volumes with efficiency and professionalism. • Familiarity with customer service software and tools. • Detail-oriented with excellent organizational skills. • Ability to work collaboratively in a team environment. • High school diploma or equivalent; additional certifications in customer service are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .