Bilingual Customer Service Advisors for a Canadian project- Rabat

 

Join Foundever Rabat as a Bilingual customer service advisors supporting a well-known global brand in the Canada market.

 

What you’ll do: Be the main contact for customers via phone and email — listen, clarify, and solve day-to-day questions. Give straightforward, accurate answers. Handle sensitive issues with discretion and empathy; know when to escalate. Log and follow up on requests so issues are closed properly. Spot repeating issues and suggest simple fixes to make work smoother.

 

Who we’re looking for: Fluent in French and English (spoken and written). Previous experience in a call centre, customer service — if you know how to handle people on the phone and by email, you’ll fit right in. Strong communicator: clear on the phone, tidy in email, good at listening and de-escalating. Responsible and discreet — you’ll manage confidential matters professionally. Comfortable working night shifts.

 

What we offer: Permanent contract (CDI) and an attractive salary. Social security + private health insurance. Certified training programs and real career growth inside a global organisation. Company-provided transport. Daily exposure to North American ways of working and a diverse international team.