Description We are looking for a compassionate and meticulous Bilingual Customer Experience Specialist to join our team in San Diego, California. This Contract to Permanent position offers the opportunity to support individuals in accessing vital services and resources while contributing to the meaningful mission of a non-profit organization. If you are bilingual in Spanish and English, have strong communication skills, and are passionate about helping others, we encourage you to apply. Responsibilities: • Provide timely and accurate responses to inbound inquiries, offering assistance, information, or referrals as needed. • Record all client interactions comprehensively and accurately in web-based systems. • Stay informed about available resources and services to ensure effective support. • Collaborate with internal teams to address client needs and provide seamless service. • Maintain a meticulous and empathetic approach in all customer communications. • Utilize CRM systems and other software platforms to manage client data and interactions. • Assist clients with benefit-related inquiries and billing functions as required. • Translate and communicate effectively in both Spanish and English to support diverse clientele. • Uphold organizational standards for quality and efficiency in customer service. • Contribute to continuous improvement initiatives within the call center environment. Requirements • Associate’s degree or equivalent combination of education and experience preferred. • Minimum of 1 year of experience in a call center or customer service role. • Background in public health, social work, psychology, or related fields is advantageous. • Excellent verbal and written communication skills in both Spanish and English. • Proficiency in web-based systems, CRM platforms, and tools like Word, Excel, and PowerPoint. • Familiarity with systems such as ADP, Avaya CMS, Epic Software, or similar applications is desirable. • Ability to handle inbound calls and assist clients with inquiries efficiently. • Strong organizational skills and attention to detail to ensure accurate documentation. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .