Customer Support Representative Make a difference for customers—and the planet. Join our Customer Support team and help people navigate energy‑efficiency programs, resolve questions, and get the support they need. If you’re a calm problem‑solver who loves helping others and thrives in a fast‑paced environment, we’d love to meet you. What you’ll do + Handle inbound calls with empathy and efficiency; document all interactions in our systems. + Work across multiple phone lines and applications; transfer and route calls as needed. + Promote energy‑efficiency programs and identify eligibility for customers. + Resolve inquiries about products, services, billing, applications, and rebate checks. + Follow up on unresolved issues to ensure timely, accurate outcomes. + Support the team—assist Program Managers, Energy Engineers, and Energy Advisors. + Communicate across channels (phone, email, chat/alternative media) to meet customers where they are. + Schedule appointments, conduct surveys, and share program offerings with qualifying customers. + Log data meticulously to maintain an up‑to‑date customer database. + Contribute to continuous improvement by offering recommendations to address complaints and enhance service. + Show up reliably—attendance and punctuality are essential. What you bring + 1–2 years of customer service (call center or customer support experience a plus). + Strong communication skills—clear, professional, and empathetic. + Detail‑oriented, organized self‑starter who can prioritize in a fast‑paced setting. + Problem‑solving mindset with the ability to analyze information and resolve practical issues. + Math comfort (fractions, percentages, ratios) for everyday customer scenarios. + Tech‑savvy: proficient with Microsoft Word, Excel, Outlook; accurate data entry in tracking systems/databases. + Team player who builds positive relationships with customers and colleagues. + Bilingual (English/Spanish) highly preferred. Nice to have + High school diploma or equivalent (Associate’s degree preferred). + Knowledge of program parameters and service levels for energy‑efficiency offerings. + Experience identifying and resolving project application issues with customers and trade allies. Schedule & work environment + Fast‑paced, customer‑focused environment with clear goals and supportive leadership. + Monday through Friday 8am to 5pm CST Why you’ll love working here + Opportunity to help customers save energy and money—and contribute to sustainability. + Collaborative team culture with clear processes and growth opportunities. + Training and tools to help you succeed from day one. Job Type & Location This is a Contract to Hire position based out of San Antonio, TX. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.