Job Description Insight Global is looking for a bilingual Communications Specialist specifically fluent in Triqui to join a legal professional services firm. The Communications Specialist is responsible for efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. This person will be able to sit remotely for the duration of the project. Responsibilities include: Handle complex inbound calls from claimants concerning settlement inquires. Make outbound calls to claimants to answer questions. 2. Display courteous and professional dialogue whether through email or phone. 3. Engage with claimants by going the extra mile and providing outstanding customer service. 4. Follow call center scripts when handling various calls. 5. Record notes in our call center database according to the procedures for each project. 6. Review calls or claims to provide information to the claimant, client, and other counsel outside the firm. 7. Review calls or claims submissions and apply completeness rules to determine completeness of required documentation. 8. Review financial and/or medical records and apply complex methodology in order to value claims. 9. Research and gather additional information on financial and medical terminology. 10. Review financial and pharmaceutical documents for accuracy and in accordance with program settlement. 11. Prepare correspondence to communicate benefit determinations. 12. Assist document intake team when needed. 13. Promote a safe and healthy work environment by adhering to organization standards and all applicable policies and procedures as outlined in the Employee Handbook. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1.) Bilingual in Triqui 2.) Associate degree or bachelor’s degree desired. 3.) Minimum of one (1) year of customer service required. Areas include claims adjustment, teaching/training, human resources, office administration, technical support, and call centers. 4.) Speaks clearly and with confidence when accepting inbound or making outbound calls.