Our client, a leader in the Industrial Equipment & Services sector, is seeking a fully bilingual Branch Manager to lead their Ottawa location.

Located just about 10 km south of downtown Ottawa, this branch serves a mix of clients and plays a key role in the company’s regional operations.

This is a hands-on leadership opportunity, ideal for someone with 2+ years of management experience who’s looking to step into a larger organization while still overseeing a smaller, high-potential branch. If you're customer-focused, proactive, and ready to take full ownership of branch performance, this could be the next exciting step in your career.

With a current team of five, this role requires a leader who can drive customer relationships, coach staff, and ensure operational excellence.

Branch Manager Responsibilities: Lead daily operations of the branch, overseeing customer service, technical service, and logistics. Develop strong relationships with new and existing clients in and around Ottawa. Act as the face of the branch, representing the company in both English and French-speaking markets. Drive accountability and performance through coaching, metrics, and hands-on support Ensure high service quality, follow-through on client requests, and timely resolution of technical issues Support recruitment, onboarding, and development of team members Track and improve key performance indicators (KPIs) related to revenue, customer satisfaction, and operational efficiency Maintain the branch environment, ensuring it reflects the company's professional standards The Successful Candidate Has: Fluency in both English and French is essential Previous experience in branch or operations management, preferably in industrial equipment technical distribution, or a similar industry. Strong client-facing skills with the ability to build rapport and trust across a diverse customer base Proven ability to lead small teams and manage all aspects of branch operations Technically inclined or comfortable working alongside technical products and services Highly organized, proactive, and capable of working with minimal oversight Comfortable using spreadsheets, CRM systems, and reporting tools Hands-on leader who enjoys wearing multiple hats in a small, entrepreneurial environment Compensation and benefits: Salary between $90,000 to $100,000 per annum. Comprehensive benefits package Opportunity for growth in a North American company. Candidates must be eligible to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

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