JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. 

Benefits to eligible employees, include: 

Direct hiring by the company. 

Base salary 

Law benefits: IMSS, vacation time, vacation bonus, Christmas bonus. 

Life insurance + death benefit 

Ongoing training through an online platform with more than 15,000 courses available in several languages. 

Psychological, medical, nutritional, legal, financial, and veterinary counseling (remote) 

Wellhub: Corporate wellness program that offers access to gyms, online classes, nutritionists, and more. 

Annual Target Bonus 

What this job involve?  This role is responsible for implementing the experience program at the client's site. This client-facing role combines your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment. 

Work Adress: Blvd. Manuel Ávila Camacho,Polanco, 1ra. Sección,

Miguel Hidalgo, Ciudadde México, 11510

Work Schedule: Monday - Friday, 7am-4pm

Gross Monthly Salary: $35,000-$40,000

Work Modality: On site 

What is your day to day? 

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests 

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations 

Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards 

Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client. 

Strive to continually improve experience service performance. 

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives. 

Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience. 

Visibly engaged and well known in the workplace while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained 

Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered 

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur 

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies 

Assistance and flexibility with Client events as needed to ensure flawless delivery 

Provide administrative and operational excellence for soft services 

Implement and monitor standards of service to meet and exceed expectations 

Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment 

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident 

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur 

Perform ad hoc assignments and administrative support for seamless and timely delivery of services / Perform additional job duties, as requested 

Desired experience and technical skills  

 High School diploma or GED required 

Fluent English  

Minimum of 2-3 years experience in hospitality management experience 

Ability to work with clients at all levels of an organization. 

Strong vendor management experience. 

Budget management skills. 

Exhibits strong communication and listening skills. 

Exhibits initiative, responsibility, flexibility, and leadership. 

Must have strong analytical skills. 

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook. 

If this job description resonates with you, we encourage you to apply. We’re interested in getting to know you and what you bring to the table! 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.