Job Title: BI Associate (TCF) Job Description Key Responsibilities: • Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards • Preparing ad-hoc reports & analyzing data for management that provide insight • Data extraction/upload from the client system to the CNX side • Partner with business & support strategic projects involving data mining & analytics • Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group Required Skills: • 1-2 years of experience with detail data • Strong verbal & written communication in English • Analytical skills that allow for the development of data-driven reports • Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools) • Working Knowledge of SQL scripting, VBA Macros • Understanding of Call Center Operational Metrics • Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc. • Self-starter, ability to complete work with limited degree of supervision • Flexible with shifts and should be comfortable working from office. Key Responsibilities: • Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards • Preparing ad-hoc reports & analyzing data for management that provide insight • Data extraction/upload from the client system to the CNX side • Partner with business & support strategic projects involving data mining & analytics • Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group Required Skills: • 1-2 years of experience with detail data • Strong verbal & written communication in English • Analytical skills that allow for the development of data-driven reports • Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools) • Working Knowledge of SQL scripting, VBA Macros • Understanding of Call Center Operational Metrics • Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc. • Self-starter, ability to complete work with limited degree of supervision • Flexible with shifts and should be comfortable working from office. Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**