Job Title: BI Analyst Job Description **Essential Functions/Core Responsibilities** **• Produce ad hoc reports, trending data, and respond to client inquiries** • Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities • Coordinate the implementation of reporting processes • Develop new reports/graphs, production schedules, and additions/deletions from existing reports • Utilize new data sources for report development • Communicate with project managers to understand client report needs • Produce and verify daily electronic reports using reporting tools • Distribute reports to internal and external clients via e-mail and electronic feeds • Maintain existing reports as well as monthly and year-to-date summaries • Develop trending reports on a request basis **Candidate Profile** • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred • Experience as BI Analyst, BI Associate, Data Analyst is required • Experience with call center business and computer support systems preferred • Knowledge of database technology (ETL,RDBMS,T-SQL and SQL) • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables • Demonstrated knowledge of reporting solutions ( Excel, Power BI, Domo) • Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies • Strong communication skills, both written and verbal in English C1 • Proficient in Microsoft Office • Self-starter, sense of urgency, and works well under pressure. • Strong attention to analytics and data management. • Sense of professionalism and ability to develop relationships. • Willingness to work on site from our office in Athens Location: GRC Athens - Minwos 10-16 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**