Description

Overview

This role focuses on reviewing, validating, and managing bereavement claims with accuracy, professionalism, and empathy. You will work closely with mortuary and funeral service providers, internal partners, and associates to ensure claims are processed with integrity and within established service-level agreements. This position operates Monday through Friday during standard business hours aligned to the candidate’s time zone, typically between 7:00–9:00 AM start and 4:00–6:00 PM end times.

Key Responsibilities

Case Management & Investigation

•\tConduct deep-dive investigations into bereavement claims to ensure accuracy and compliance.

•\tConduct seek-to-understand conversations with employees that take place as part of the investigations.

•\tManage a caseload of approximately 25 cases per week (5 per day) once fully ramped.

•\tOwn each case end-to-end, ensuring timely follow-up and resolution.

•\tMeet the team’s current SLA of 10 business days to close a case.

•\tEngage professionally with mortuary and funeral sites to verify information.

•\tTake inbound and make outbound calls to employees, providers, and other stakeholders using established communication systems.

Collaboration & Cross-Functional Work

•\tPartner with the Worldwide Operations Security team on claim integrity and site-related escalations.

•\tCoordinate with My HR Live Support team, which handles initial frontline conversations before cases transition to the investigation team.

Training & Ramp Expectations

•\tParticipate in a structured 5 week training, nesting, and ramp period (timing may vary slightly).

•\tAchieve 75% of case expectations by the end of the ramp period.

•\tReach full productivity and SLA compliance after training.

Required Skills & Experience

Soft Skills

•\tAbility to conduct interviews with employees with professionalism and tact, ensuring interactions are respectful, objective, and conducive to gathering accurate information.

•\tStrong time management and organizational skills.

•\tAbility to own and manage all aspects of a case independently.

•\tProfessional communication skills, both verbal and written.

•\tComfort with difficult or sensitive conversations.

•\tCuriosity and a “seek to understand” mindset.

Technical & Functional Skills

•\tExperience in Human Resources, investigations, loss prevention, or similar analytical roles.

•\tStrong reading comprehension, writing, and analytical abilities.

•\tCritical thinking and deep dive problem solving skills.

•\tAbility to navigate multiple systems and tools simultaneously.

•\tProficiency with Microsoft Office, including Excel and Microsoft 365.

Skills

Case Management, Bereavement Experience, Investigations, human resources, customer service, microsoft office, Demonstrating Empathy, Time Management, Critical Thinking

Top Skills Details

Case Management,Bereavement Experience,Investigations,human resources,customer service,microsoft office,Demonstrating Empathy,Time Management,Critical Thinking

Additional Skills & Qualifications

Preferred Experience

•\tPrior investigative experience (HR, security, loss prevention, compliance, etc.).

•\tExperience handling sensitive or confidential information.

•\tFamiliarity with high-volume case management environments.

Job Type & Location

This is a Contract position based out of Memphis, TN.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 11, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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