In this role, you will be a key member of the Benefit Services team in our U.S. Benefit Services department, working to support employees and retirees with various benefits and HR-related inquiriesYou will analyze employee information to determine benefits eligibility and enrollment dataAlso, you will connect with employees by helping to manage the 1-800 phone line, email mailbox and live chat You will analyze HRIS data to determine the best approach to complex employee situationsFurthermore, you will work directly with employees, HR management and various corporate functions to research and resolve employee issuesYou will create and distribute benefits packages to newly hired employees and assist with enrollment questions, guiding employees through complex decisionsYou will help to manage multiple Open Enrollment periods throughout the year for employees and retireesYou will manage employee programs, such as education and wellness reimbursements, as well to serve as a Subject Matter Expert in employee benefits and HR-related company policiesLastly, you will work on special projects as assigned