Job Title: Benefits Representative
Job Description

As a Benefits Representative, you will provide comprehensive benefits-related research and information to faculty, staff, and retirees. This role requires a strong understanding of university benefit plans, programs, and policies, including health and welfare plans, employee and dependent eligibility, and enrollment processes.

ResponsibilitiesProvide day-to-day benefits-related research and information to faculty, staff, and retirees.Review and approve faculty and staff enrollments in Health & Welfare Plans online, ensuring required documentation is received.Respond to client inquiries and complaints, ensuring timely and courteous resolution of benefits-related issues.Act as a liaison with university employees and external benefits contacts to resolve eligibility, claims, and enrollment issues.Review and triage all assigned reports.Utilize internal and external databases to cross-reference inquiries and determine resolutions.Maintain standards of customer service as outlined for the team.Demonstrate proficiency in software applications, such as spreadsheets, word processing, and graphics packages, for data and report management.Apply a working knowledge of applicable legislation and regulations affecting benefits.Attend designated training programs, seminars, and meetings.Serve on workgroups and committees, as requested.Perform special duties and projects as needed.Handle confidential information appropriately.Perform other duties as assigned.Essential SkillsCustomer service expertise.HR benefits knowledge.Experience with customer service call centers.Understanding of open enrollment processes.Proficiency in Workday and customer support.Additional Skills & QualificationsMinimum of two years of benefits-related experience.Additional education may substitute for required experience, as permitted by equivalency formulas.Work Environment

This is a hybrid work environment, requiring on-site presence for 2 days at 1101 E 33rd Street, Baltimore, MD, and remote work for 3 days. The position offers potential to become permanent based on internal headcount and approval.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Baltimore,MD.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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