Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Benefits Call Center Representative** **Position will be Remote** **$16/hr payrate** **Training: 6 weeks/ Mon-Fri 9:00AM(EST)-5:00PM(EST)** **Production Schedule: Mon-Fri 1:30PM(EST)-10PM(EST)** **Equipment Provided** **Full-time with Full Benefits Day One!** + _Pay is $16/hour which may be below your state’s minimum wage. Please take this into consideration when applying._ + **Join our Benefits Call Center Representative team and help our valued customers.** + We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. + **About this Role** + You will be the initial point of contact for inquiries from potential and existing members with regards to their pensions and other defined benefits. + Provide one-to-one inbound telephone contact with applicants and participants. Also, providing support by placing outbound calls to leave messages as well as working with a live chat platform to engage with customers as well. + **Benefits in this Role:** + $16.00 per hour pay rate (bi-weekly pay) + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + **Full Benefit Options** - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. + To be successful in this role, you should meet the following: + **Requirements** : + High School Diploma/GED + Must be 18 years of age. + Ability to successfully pass a criminal background check. + Previous customer service and/or call center experienced. + Proficiency with MS Office and keyboarding + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to solve problems through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Experience working with pension and defined benefits is a plus! + Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) + Must have the ability to connect with an ethernet cable to a modem/router + _We are currently NOT hiring in the following geographies, including but not limited to:_ _States: AK. AZ, CA, CT, CO, HI, IL, MA, MD, ME,MO,MY,NE,NJ,NY,RI,OR,VT,WA_ _Metro Areas: Minneapolis-MN, Washington- DC, Denver- CO, Boulder-CO, Edgewater-CO, Flagstaff-AZ_ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .