Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. + Improves participant decision-making process by advising participants on plan provisions. + Responds to client-specific inquiries, including telephone and web correspondence. + Completes transactions related to customer inquiries with limited supervision. + Meets timeliness and accuracy standards. + Documents calls by creating detailed notes in the case management system. + Completes callbacks in a timely manner and escalates as appropriate. + Adheres to call center metrics and guidelines within established procedures. + Explains the appropriate participant forms and provides guidance on completion. + Performs other duties as assigned. + Complies with all policies and standards.