The Hilton Motif Seattle is looking for a Bellperson to join the team!

Located on 5th Avenue in the heart of Downtown Seattle, this stylish hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions.  This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.

Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of.  From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift.  We know that you will love being a part of the Hilton Motif Seattle team!

The ideal candidate will:

Provide courteous, professional assistance with luggage, transportation needs, and general guest inquiries, while ensuring a smooth arrival and departure experience.Provide accurate information about hotel services, amenities, and local attractions.Maintain cleanliness and organization of the lobby, entryway, and bell stand area.Safely store guest luggage in the designated storage area when needed.Support the Front Desk with guest requests and special arrangements.Handle guest concerns with professionalism and promptly report issues to management.

 

Shift Pattern: Full - Time 

Hourly Rate: $21.02 per hour 

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

 

Medical Insurance Coverage – for you and your family (when you avg. 80+ hours a month)Vision, dental, life and disability insuranceMental Health ResourcesBest-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours in your first yearSupportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).Go Hilton travel discount program: 110 nights of discounted travel per calendar yearMatching 401(k)Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards programsAccess to your pay when you need it through DailyPayEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountComplimentary meals in the cafeteria while on shiftCommuter Benefit - Unlimited public transportation for only $18/mo.Employee discounted onsite parking for only $50/mo.

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodationsRetrieve and transport guest luggageInspect guest rooms and acquaint guests with these rooms and their featuresRespond to guest inquiries and requests in a timely, friendly and efficient mannerOrganize and store luggage, as needed, according to guidelinesEnsure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departmentsEnsure messages and faxes are regularly delivered throughout the dayAssist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as neededAssist in the maintenance, appearance and functionality of equipment

What are we looking for?

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer Focus

Adaptability

 

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!