Full Time Job Location
Bahrain Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism
Company Description
Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Job Description
Bellman
As a Bellman at Hawar Resort by Mantis Hotel, you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.
What is in it for you:
- Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
- Ignite your skills with our cutting-edge Academies for rapid professional growth.
- Cultivate your talents and watch your career flourish, locally and globally.
- Drive change through impactful Corporate Social Responsibility activities.
- Immerse yourself in a vibrant work environment with extraordinary colleagues.
- Join us on a direct path to success as we skyrocket to new heights!
Key Responsibilities:
- Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
- Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
- Information Provision: Provide information about resort facilities, services, and local attractions.
- Transportation Coordination: Coordinate transportation services, such as arranging taxis or shuttle services.
- Guest Escorting: Escort guests to their rooms and explain room features and amenities.
- Guest Handling: Handle guest inquiries and requests promptly and professionally.
- Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
- Valet Parking Assistance: Assist with valet parking services as needed.
- Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
- Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.
Qualifications
- Preferred Experience: Previous experience as a Bellman or in a similar hospitality role preferred.
- Interpersonal Skills: Excellent interpersonal and communication skills.
- Physical Ability: Ability to lift and transport heavy luggage.
- Customer Focus: Customer-focused with a passion for delivering outstanding guest service.
- Shift Flexibility: Flexibility to work varying shifts, including weekends and holidays.
- Education Requirements: High school diploma or equivalent; additional hospitality training or certification is a plus.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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