A Bellman with Waldorf Astoria Hotels and Resorts serves as a key point of contact for guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. the overarching goal of a Bellman is to provide attentive, personalized service that enhances the overall guest experience and reflects the hotel's commitment to excellence.

What will I be doing

A Bellman handles various tasks throughout the day to ensure the smooth operation and exceptional guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Serve as a key point of contact for guests and efficiently respond to guest enquiriesWelcoming guests as they arrive at the hotel, assisting them with luggage, and providing a warm and friendly first impressionProcess and deliver messages for guestsTransporting guests' luggage to their rooms upon check-in and assisting with luggage retrieval upon check-outReceiving and delivering packages, mail, and other deliveries to guests' rooms or holding them at the front desk for guest pickup.Stay current and up to date with all hotel services as well as daily VIP requests and special eventsKeeping the bell desk area organized and well-stocked with luggage carts, umbrellas, and other necessary equipment

Providing information about hotel amenities, services, and local attractions. Assisting guests with inquiries, requests, and special arrangements 

such as transportation, restaurant reservations, and tour bookings.

 

Maintain a clean, healthy, and safe working areaAct in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for

A Bellman serving a luxury five-star hotel is always working on behalf of our guests and in close collaboration with Front Office and Concierge teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in a luxury hotel, five-star hotel, or high-end hospitality environment is preferredGenuine passion for delivering warm, personalized, and anticipatory guest serviceStrong knowledge of front-of-house operations, including luggage handling, guest assistance, and bell desk proceduresExcellent interpersonal and communication skills, with the ability to interact confidently and courteously with guests from diverse cultural backgroundsProfessional appearance and demeanor, reflecting the standards of a luxury brandStrong attention to detail and commitment to maintaining exceptional service standards at all timesAbility to remain calm, courteous, and efficient in a fast-paced, guest-facing environmentPhysically fit and able to handle luggage safely while adhering to health and safety guidelinesStrong organizational skills, with the ability to manage multiple guest requests simultaneouslyBasic knowledge of hotel facilities, services, and local attractions, with a willingness to continuously learn and stay informedAbility to work collaboratively as part of a team and support other departments as requiredFlexibility to work various shifts, including weekends, evenings, and public holidays
 

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.