Company Description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

We are seeking a professional and customer-focused Bellboy to join our hospitality team at a premier hotel in Dubai, United Arab Emirates. As a Bellboy, you will be the first point of contact for our guests, providing exceptional service and assistance with luggage, directions, and general guest inquiries. This role is essential to creating a welcoming and seamless experience for all visitors to our property.

Greet guests upon arrival and departure with a warm, professional demeanorAssist guests with luggage handling, room delivery, and transportation of packagesProvide accurate information about hotel facilities, local attractions, dining options, and servicesRespond promptly to guest requests and special needs with a helpful and courteous attitudeMaintain cleanliness and organization of lobby, entrance areas, and luggage storage facilitiesCoordinate with front desk and housekeeping teams to ensure seamless guest experiencesOperate elevators and assist guests with navigation throughout the hotelHandle guest concerns and complaints professionally, escalating issues when necessaryPerform light maintenance tasks and report any facility issues to managementMaintain a professional appearance and adhere to hotel dress code standards at all timesMultitask effectively during peak hours while maintaining service quality

QualificationsHigh school diploma or equivalentPrevious experience in hospitality, hotel operations, or customer service (preferred)Excellent interpersonal and communication skills in English; multilingual abilities are advantageousStrong physical fitness and ability to lift and carry luggage regularlyExceptional attention to detail and organizational skillsAbility to remain calm and professional in high-pressure situationsReliable time management and punctualityProblem-solving abilities and proactive approach to guest satisfactionFlexibility to work various shifts, including evenings, weekends, and holidaysKnowledge of hotel operations and guest service standards (preferred)Ability to work collaboratively as part of a teamProfessional demeanor and commitment to delivering outstanding customer service