Hilton Waikoloa Village is seeking a Bell Captain. Hawaii Island's only 62-acre Hawaiian paradise with 3 one of a kind outdoor swimming pools. If you have the drive and passion in providing memorable experiences for guest, this is the position for you!

Join us and see why Hilton is ranked the best hospitality brand to work for!

The ideal candidate for this position will possess:
1 year guest facing customer service background.
Supervisor/Lead experience ideal. 
The ability to work a flexible schedule that includes weekdays, evenings, weekends, and holidays is required.

Shift Pattern: Varied (Union role) – AM PM Overnight. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

Pay Rate: $25.25 (gratuity additional)

What will I be doing?

As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodations.Retrieve and transport guest luggage.Inspect guest rooms and acquaint guests with these rooms and their features.Respond to guest inquiries and requests in a timely, friendly and efficient manner.Organize and store luggage, as needed, according to guidelines.Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.Recruit, interview and train team members.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsAssist in the maintenance, appearance and functionality of equipment.

What are we looking for?
EDUCATION
High School Diploma or equivalent required
EXPERIENCE
1 year of Lead Customer Service experience preferred.
LICENSES OR CERTIFICATES
CPR Certification and/or First Aid training preferred.
GROOMING
All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).
OTHER
Additional language ability preferred.
NOTICE:
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!