Hilton San Francisco Union Square is looking to add Bell Captain to the guest services team. If you are passionate about delivering exceptional guest service, this role is for you! Located two blocks from Union Square and Westfield San Francisco Centre.

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Our hotel has 1,921 guest rooms and over 29,000 square feet of gorgeous event spaces. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family.  Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.

\n\nClassification: Full-Time \nShift: Varies AM/PM/overnight, weekends and holidays are required\nHourly Rate: $20.94 (90 Day Probationary Rate). $27.92 (Full Rate)\n\n

The ideal candidate will possess:

\n\nMinimum one year experience as a bell person\nSchedule flexibility\nPrior supervisory experience is preferred\n\n

What will I be doing?

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As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nGreet and escort arriving and departing guests to and from their accommodations.\nRetrieve and transport guest luggage.\nInspect guest rooms and acquaint guests with these rooms and their features.\nRespond to guest inquiries and requests in a timely, friendly, and efficient manner.\nOrganize and store luggage, as needed, according to guidelines.\nSupervise, monitor, and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.\nRecruit, interview and train team members.\nEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.\nAssist in the maintenance, appearance, and functionality of equipment.\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline.\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel discount program\nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development\nTeam Member Resource Groups\nRecognition and rewards programs \n\n

 

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*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.  

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“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

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