The Bell Captain oversees bell services operations and ensures guests receive a seamless arrival and departure experience. This role leads the bell team while maintaining the highest hospitality standards.
Key Responsibilities:
Supervise and schedule bell staff
Assist guests with luggage, transportation, and directions
Coordinate guest arrivals, departures, and room deliveries
Train and mentor bell staff
Ensure lobby and entrance areas are well maintained
Handle guest concerns promptly and professionally
Qualifications:
Prior bell service or hospitality leadership experience
Strong leadership and organizational skills
Excellent guest service and communication abilities
Ability to lift and transport luggage
Flexible availability, including weekends and holidays
What We Offer:
A supportive, team-focused work environment
Comprehensive training and development
Benefits tailored to your lifestyle
A position with flexible working hours within a 4-day working week (36 hours per week maximum)
Opportunities for professional development within a luxury setting
Join us if you take pride in leadership, guest service excellence, and creating seamless arrival and departure experiences. Together, We Make The Place.