The Bell Attendant is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You’ll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.

General Responsibility

Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation

Always present a clean and tidy appearance in accordance with the hotel’s grooming standards

Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs

Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues

Care about your work environment and make sure it is tidy and well maintained

Be reliable and ensure you are at work on time

Know your role in case of emergency such as bomb threat, flood, fire etc

Understand the Employee Handbook and comply with the standards it outlines

Carry out all professionally reasonable instructions given by your superior.

Ensure storeroom clean and organized

Technical Expertise

1. Maintain a friendly, neat and pleasant image to the guests

2. Be able to handle any queries from Alila Link members.

3. Be able to handle mail and messages.

4. Be tactful to guests’ complaints, requests and enquiries

5. Assist at Valet parking

6. Assist in daily check in and check out luggage movement

Record all suggestions and comments from guests

8. Fully conversant with the hotels facilities and services

To provide guest with up to date hotel information and eventsTo be fully conversant with all services and facilities offered by the hotel, cordially greet all arriving and departing guests and open the hotel doors for them as well as help them out off/into their car.Understand all hotel promotion activities, eq special package, Alila Link etc

To provide security and privacy of guests by keeping all guest’s information confidential unless otherwise instructed by guests.

To assist guests with check in and check out and to carry their luggage to or from their rooms.To maintain good traffic flows and keep the driveway free of traffic and accessible for the incoming vehiclesTo escort guests to their rooms and explain all services provided by the hotel such as restaurants, fitness center, etc. and assist them with room changes.

16. Maintain an active presence in the lobby

To make sure the storeroom for the luggage is well kept at all times.

18. unload luggage from vehicles and carry luggage from bell desk to the front door when needed. To maintain high standard of personal and work area appearance and hygiene at all times, and keep a good rapport and working relationship with colleagues of all departments

19. Greet and assist the guest with maximum courtesy and attention during their stay.

20. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.

21. To contribute to overall operational efficiency by performing other relevant duties assigned.

22. Ensure welcome drink, Omani coffee prepare on daily base on arrival

23. Ensure cold towel prepared for guest arrival and departure

24. Provide information about local recreational destinations.

25. Perform all activities and duties assigned by Management

The Bell Attendant is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You’ll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.

General Responsibility

Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation

Always present a clean and tidy appearance in accordance with the hotel’s grooming standards

Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs

Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues

Care about your work environment and make sure it is tidy and well maintained

Be reliable and ensure you are at work on time

Know your role in case of emergency such as bomb threat, flood, fire etc

Understand the Employee Handbook and comply with the standards it outlines

Carry out all professionally reasonable instructions given by your superior.

Ensure storeroom clean and organized

Technical Expertise

1. Maintain a friendly, neat and pleasant image to the guests

2. Be able to handle any queries from Alila Link members.

3. Be able to handle mail and messages.

4. Be tactful to guests’ complaints, requests and enquiries

5. Assist at Valet parking

6. Assist in daily check in and check out luggage movement

Record all suggestions and comments from guests

8. Fully conversant with the hotels facilities and services

To provide guest with up to date hotel information and eventsTo be fully conversant with all services and facilities offered by the hotel, cordially greet all arriving and departing guests and open the hotel doors for them as well as help them out off/into their car.Understand all hotel promotion activities, eq special package, Alila Link etc

To provide security and privacy of guests by keeping all guest’s information confidential unless otherwise instructed by guests.

To assist guests with check in and check out and to carry their luggage to or from their rooms.To maintain good traffic flows and keep the driveway free of traffic and accessible for the incoming vehiclesTo escort guests to their rooms and explain all services provided by the hotel such as restaurants, fitness center, etc. and assist them with room changes.

16. Maintain an active presence in the lobby

To make sure the storeroom for the luggage is well kept at all times.

18. unload luggage from vehicles and carry luggage from bell desk to the front door when needed. To maintain high standard of personal and work area appearance and hygiene at all times, and keep a good rapport and working relationship with colleagues of all departments

19. Greet and assist the guest with maximum courtesy and attention during their stay.

20. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.

21. To contribute to overall operational efficiency by performing other relevant duties assigned.

22. Ensure welcome drink, Omani coffee prepare on daily base on arrival

23. Ensure cold towel prepared for guest arrival and departure

24. Provide information about local recreational destinations.

25. Perform all activities and duties assigned by Management

· High school diploma or equivalent preferred.

· Previous hospitality or customer service experience is a plus.

· Excellent communication and interpersonal skills.

· Ability to lift and carry heavy luggage and stand for extended periods.

· Professional appearance and positive attitude.

· High school diploma or equivalent preferred.

· Previous hospitality or customer service experience is a plus.

· Excellent communication and interpersonal skills.

· Ability to lift and carry heavy luggage and stand for extended periods.

· Professional appearance and positive attitude.