At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. **Position details:** **Facility** : BayCare Behavioral Health-Hernando Campus **Location:** Brooksville, FL **Status:** Full Time **Hours:** 9:00 AM – 5:00 PM Monday-Friday **The Behavioral Health Office Representative Sr. supports the Behavioral Health office care team:** + Registers and checks in patients, obtains and updates patient information, schedules patients' appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patients billing questions, ensures completion of all encounter documentation prior to check out + May act as a mentor for new hires and assists with patient complaint process. + Balances, deposits and reports daily transactions according to department standards. + Calculates, documents, and communicates monetary obligations to patient or family member. + Ensures financial application is complete and refers to the appropriate department for payment arrangements with the patient and family if needed. + Obtains payments and issues receipts and posts payments to appropriate patient accounts per department standards. + Accepts transfers from other facilities according to established guidelines. + Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. + Obtains complete and accurate patient registration information according department standards. + Review and confirm all registration information is accurate at each appointment and make any required updates. + Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. + Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedule are at capacity. + Perform other duties as assigned. **Requirements:** + High School or Equivalent + 2 years related field + Preferred 2 years Behavioral health experience **BayCare offers a competitive total reward package including:** + Benefits (Health, Dental, Vision) + Paid time off + Tuition reimbursement + 401K reimbursement + Yearly performance appraisals and team award bonus + Community discounts and more Equal Opportunity Employer Veterans/Disabled **Position** Behavioral Health Office Representative Sr. - Brooksville **Location** Brooksville:Behavioral Hlth Hernando | Support Services | Full Time **Req ID** 106344