Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationSummaryThe BH Resource Coordinator is responsible for facilitating patient transitions to inpatient behavioral health beds by verifying accurate insurance information securing insurance precertifications utilizing a strong understanding of criteria for inpatient care and when necessary doing bed searches to other facilities both within and outside the network to promote timely access to appropriate level of care This person utilizes strong interpersonal and communication skills to assist in bed management activities as needed is highly knowledgeable of network entity capabilities and can navigate bed management for uncomplicated bed placement needsResponsibilitiesActs as a resource with expertise in managed care stays updated in current practices and keeps colleagues informed of sameActs as expert in Epic registrations auth cert etc and acts as resource for staff as neededEnsures that criteria is met for inpatient level of care upon obtaining authorizationThoroughly documents insurance information in Epic including all details of auth certUnderstands bed placement priorities as set by standard workMaintains positive collaborative relationships with sending and receiving entities and professionalsPerforms bed searches as directed prioritizing in network facilitiesDocument patients placed outside network and reasons for samePerform routine bed placement and registration when not busy with above activitiesConsults with RN before placing patientNegotiates single case agreements as necessaryMaintains HW leadership behaviors and is accountable for all interactionsModels customer service standards and demonstrates value for all people in the work environmentWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationSummaryThe BH Resource Coordinator is responsible for facilitating patient transitions to inpatient behavioral health beds by verifying accurate insurance information securing insurance precertifications utilizing a strong understanding of criteria for inpatient care and when necessary doing bed searches to other facilities both within and outside the network to promote timely access to appropriate level of care This person utilizes strong interpersonal and communication skills to assist in bed management activities as needed is highly knowledgeable of network entity capabilities and can navigate bed management for uncomplicated bed placement needsResponsibilitiesActs as a resource with expertise in managed care stays updated in current practices and keeps colleagues informed of sameActs as expert in Epic registrations auth cert etc and acts as resource for staff as neededEnsures that criteria is met for inpatient level of care upon obtaining authorizationThoroughly documents insurance information in Epic including all details of auth certUnderstands bed placement priorities as set by standard workMaintains positive collaborative relationships with sending and receiving entities and professionalsPerforms bed searches as directed prioritizing in network facilitiesDocument patients placed outside network and reasons for samePerform routine bed placement and registration when not busy with above activitiesConsults with RN before placing patientNegotiates single case agreements as necessaryMaintains HW leadership behaviors and is accountable for all interactionsModels customer service standards and demonstrates value for all people in the work environmentEducationMasters Degree in Social Work requiredLicensure Certification RegistrationCurrent CT LCSW license requiredExperienceMinimum years experience in behavioral health field Understanding of levels of care criteria diagnostic nuances and inpatient milieu concerns strongly preferred Ability to navigate managed care systems in obtaining accurate BH insurance informationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationMasters Degree in Social Work requiredLicensure Certification RegistrationCurrent CT LCSW license requiredExperienceMinimum years experience in behavioral health field Understanding of levels of care criteria diagnostic nuances and inpatient milieu concerns strongly preferred Ability to navigate managed care systems in obtaining accurate BH insurance informationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment