Dealership:L0533 Subaru of North Miami Chrysler Dodge Jeep Ram of Seminole County BDC Manager If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us o n the fast track to success and development, apply today! We are one of over 365 Lithia & Driveway Dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People! Responsibilities: As a Business Development Center Manager (BDC Manager) you will: + Lead customer relations process management by observing, installing, and training approved CR processes. + Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager. + Gather accurate customer information to create a database for continual follow-up and retention. + Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. + Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads. Qualifications: + Previous customer service management experience. + Ability to present information in a clear and professional manner. + Ability to teach others how and why to perform their job. + Basic computer skills. + Acceptable driving record and a valid driver's license in your state of residence.