Job Summary

Job Description

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.

What is the opportunity?

Responsible for reconciling physician claims while providing excellent service. You will use your medical billing knowledge to assist physicians in getting their claims paid, through claims management, reconciliation with MSP and one on one communication.

About Dr. Bill: Dr. Bill is a RBC Ventures company who are working to make medical billing easy for Canadian physicians. You’ll join as an employee of RBC and get all the perks of working for a big company, but with a start-up mind-set and the agility to move quickly.

What will you do?

Reconcile medical claims after remittance (MSP, WSBC, ICBC, Blue Cross, UHIP)

Stay up to date with ICD-09 billing codes and rules so we are providing the most recent information and advice to physicians

Provide assistance to physicians and clinics regarding connecting their accounts to Dr. Bill

Telephone support through scheduled phone calls

Upload and manually enter claims submitted by physicians

Work cross functionally with other teams to support our users’ needs

What do you need to succeed?

Must have

A minimum of 1 year medical billing experience, including claims reconciliation

Client first mindset, with the ability to effectively resolve customer issues and requests

Strong technical aptitude, which includes familiarity with medical billing softwares (EMRs), knowledge of Microsoft and Google Docs programs, and an in depth knowledge of the MSC Payment Schedule of Benefits

Nice to have

Experience using Slack, Intercom, Confluence, Jira

Medical Billing/MOA certificate

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities     

#RBCx

VSOPERATIONS

Job Skills

Atlassian JIRA, Collaborating, Confluence Administration, Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Medical Billing, Oral Communications, Problem Management, Slack Software, Teamwork, Written Communication

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-28

Application Deadline:

2025-08-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.