The Battle Captain plays a vital role within the GEF IT Operations Center, responsible for both the efficient flow of AESMP tickets AND for overall operational oversight. This role demands a unique blend of technical expertise, leadership, and communication skills to ensure the stability, security, and optimal performance of the GEF platform.

How the Battle Captain will make an impact:

Ticket & Queue Management: Oversee and manage the entire lifecycle of AESMP tickets within the designated ticketing system.

Triage and prioritize incoming tickets based on severity, impact, and SLAs.

Accurately assign tickets to appropriate technical teams, including yourself and other Battle Captains.

Monitor ticket queues proactively to identify and address potential bottlenecks or delays.

Track ticket progress and escalate issues to senior technical staff or leadership as needed.

Ensure timely resolution of tickets within established SLAs and performance targets.

Analyze ticket data to identify trends, recurring issues, and areas for process improvement.

Lead and mentor the on-shift technical team, fostering a collaborative and efficient work environment.

Maintain situational awareness of the GEF platform, monitoring dashboards and system health.

Direct troubleshooting efforts during incidents, leveraging your technical expertise to guide resolution.

Communicate effectively with leadership, technical teams, and stakeholders, providing timely updates.

Maintain operational and physical security of the operational area.

Develop and maintain operational documentation, including incident reports and shift handovers.

Proactively identify potential service disruptions and take steps to mitigate risks.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Technical Training, Certification(s) or Degree: Bachelor's in Computer Information Systems or equivalent years of work experience
● Required Experience: 2+ years of related experience

● Required Certification: 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire.
● Security Clearance Level: Must be able to obtain an Interim SECRET clearance to start, and a final SECRET clearance
● Required Skills and Abilities: Communication, Problem solving, Tracking of tickets in ticket system

● Location: On Customer Site Ft. Huachuca

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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