Job Description

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Assists with the smooth and efficient service of the Bar Operation to ensure that the Bar operate successfully, in accordance with the standard of the hotel and are individually profitableAssists in Bar stock inventory and maintains an accurate inventory record. Submits request for replenishing the beverage items in the Bar. Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Takes guest order and serves items without unnecessary delay. Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests. Takes orders and serves food and beverage to guest according to the established sequence and procedures. Prepares mise-en-place according to the requirement and operation needs.Experience in a similar role within the bar or hospitality industry.Passion for the bar and beverage sector.