**Additional Information** **Job Number** 25171948 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Gold%20Coast%20Resort%20%26%20Spa%2C%20158%20Ferny%20Avenue%2C%20Surfers%20Paradise%2C%20Queensland%2C%20Australia%2C%204217) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Responsible for the successful running of the Chapter & Verse and Pool bars. This position promotes the lounge, menu planning, maintains standards, manages forecast and revenue generation of the venues, assists servers on the floor during peak periods and manages staff as well as the venues inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. **CANDIDATE PROFILE** **Education and Experience** • High school diploma or GED; 6 years experience in the food and beverage, culinary, or related professional area with a minimum of 2 years in a leadership position OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, or related professional area with a minimum of 2 years in a leadership position. **CORE WORK ACTIVITIES** **Managing Bar/Lounge Operations** • Implements agreed upon beverage policy and procedures throughout the venues of responsibility. • Manages in compliance with all local, state and Federal beverage and liquor laws. • Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. • Monitors adherence to all liquor control policies and procedures. • Attends pre- and post-convention meetings as needed to understand group needs • Comprehends budgets, operating statements and payroll progress reports as needed to manage the financials of the two departments. • Manages the departments' controllable expenses to achieve or exceed budgeted goals. • Manages to achieve or exceed budgeted goals. • Ensures compliance with all venue, hotel and Area and Marriott Worldwide policies, standards and procedures. • Maintains food handling and sanitation standards. • Manages inventories according to budget and business levels. • Develops drinks menus and promotions as necessary and assists with development of food menu. **Leading Bar/Lounge Team and Managing Human Resource Activities** • Ensures staff are trained on all aspects of their roles. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures employees understand expectations and parameters. • Communicates critical information to the venues' staff regarding all hotel happenings. • Prepares rosters and approves timecards and leave requests. • Develops and supports the departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Drives the development and implementation of corrective action plans. • Runs probationary reviews, Performance reviews. • Plans hiring needs and runs interviews. • Supports wider hotel activities and training **Ensuring Exceptional Customer Service** • Provides excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Responds effectively to guest problems and complaints. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Provides feedback to individuals in an effort to improve service performance. • Reviews comment cards and guest satisfaction results with employees. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ **_Important notice for candidates:_** _Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles._ _•_ **_Only apply through official Marriott channels._** _We don’t use any third-party services or platforms for our recruitment other than to advertise roles._ _•_ **_Always double-check the emails you receive._** _Make sure all communications are being done through official Marriott emails, with an @marriott.com or @jwmarriott.com domain (or one of the other Marriott brands when applying for other Marriott hotels)_ **_We won't ask for payment or personal financial information during the hiring process._** _If anyone does ask you for this, it’s a scam. Report it immediately._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.