**Additional Information** **Job Number** 26006541 **Job Category** Event Management **Location** Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Be empowered.** + **Begin:** Personalised onboarding program & staff accommodation subject to availability to support your start + **Belong:** A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another + **Become** : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels + **Be connected:** Numerous employee events and team-building activities to strengthen our “Team Spirit” + **Be honored:** Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide + **Be well:** Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement **Be you.** Two brands, one workplace full of event energy: At the Sheraton & Marriott Frankfurt Airport Hotel, we bring hundreds of events to life each year – from exclusive business meetings to large-scale international functions. If you love events, enjoy fast-paced environments, and want to lead a high-performing team, then step into the role of **Banquet Manager (m/f/d).** Your key responsibilities include: + **Own end-to-end banquet & event operations** across all function spaces - including set-up/strike per standards, flawless BEO execution, and hands-on presence during service + **Guest satisfaction & host leadership:** Primary on-site contact for planners; proactively collect feedback, resolve complaints with thorough follow-up; drive continuous service improvement + **Financials & planning:** Build **shift plans** based on forecast and standards; **control all banquet costs** (beverage, labor, equipment, externals), ensure asset protection and reporting + **Quality, hygiene & safety:** Ensure cleanliness, HACCP/HS compliance, and adherence to **legal requirements** ; maintain equipment and inventories + **Lead & develop the team:** Manage **both the Banquet department and our Banquet Reception (Meeting Concierge team)** - approx. **18 team members** in total; set goals, run briefings & monthly meetings; onboard, train, coach, and manage performance + **Cross-functional coordination:** Work closely with **Culinary, Stewarding, Technik, Housekeeping, Front Office** , and **3rd-party event partners** ; participate in pre-/post-cons + **Administrative excellence:** Maintain **daily reports** and KPIs; conduct development interviews; standardize workflows and implement continuous process improvements **Be able.** + Completed vocational training/degree in hospitality/events and **several years’ experience** ideally with leadership responsibility in banquet or event management. + **In-depth OPERA knowledge (crucial)** ; proficient with MS Office and relevant event/POS systems + **Proven experience delivering large-scale events (800+ pax)** + Strong leadership, decision-making, and problem-solving skills - even under pressure + Solid knowledge of banquet & service standards, room/table setups, food & wine pairings, and **upselling** + Excellent communication skills in **German and English** ; polished, professional demeanour + Highly organized, detail-oriented, resilient, and flexible (evenings, weekends, holidays); comfortable with extended standing/walking and light lifting **Be connected.** We look forward to getting to know you! Once we receive your application, we’ll get back to you promptly. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law._ \#LI-AR2 When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.