Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! Overview JOB SUMMARY This position contributes to Hotel Valley Ho’s success by providing guests with high quality, food and beverage service. Responsible for the overall execution of a catered function, providing guest with quality service, while assuming a supervisory role. JOB FUNCTIONS Be thoroughly familiar with all standards of proper service etiquette and will ensure the banquet staff adheres to these standards throughout guest service. It is the captain’s responsibility to positively motivate and develop the banquet staff, emphasizing efficiency and teamwork with a sincere concern for the needs and expectations of our guests. Is knowledgeable regarding the catering menus; ingredients and method of preparation, cooking and dish-up times etc. Works closely with the Banquet Chef and culinary personnel to ensure seamless timing of service. Cultivates a spirit of teamwork between the culinary and service staff. Works together with other managers to create good lines of communication with all departments. Supports Hotel Valley Ho guidelines and procedures. Attends and takes an active role in B.E.O. meetings. Is familiar with requisitioning, receiving, rotation and stocking procedures of catering and beverage supplies. Is familiar with emergency safety measures including the Heimlich maneuver and fire evacuation procedures. Is knowledgeable regarding local health dept. code and directs service staff to exercise safe food handling techniques to exceed county health code standards. Responsible for signing out keys, and securing all necessary stores as assigned by the Director of F&B. and Banquet Director. Is aware of state liquor laws as well as company and departmental policies regarding the consumption of alcoholic beverages. Must have a strong working knowledge of Opera P.O.S. system in order to create and present clean and correct checks to the guest contact at the conclusion of a function. Schedules catering service personnel to ensure proper staffing levels are present to deliver excellent service. Aids and assists wherever needed when catering business warrants it. Double-checks the particulars of each event and reviews additional specifics with the Director of F&B, Banquet Director, Dir. Of Catering and Conf. Services & Banquet Chef as well as the group contact. The captain will also observe each staff member for timeliness, proper uniform and proper grooming. The captain has the right and will be expected to remove any staff member from a shift who may be in violation of these standards. Ensures proper maintenance, storage and care is exhibited by all employees toward equipment furnished by Hotel Valley Ho. Conducts pre-service meetings. Explains the nature of the group (in-house, local etc.), specific timing details, whether there will be a presentation or awards ceremony and how this may affect service flow. Is prepared to answer questions from the staff in regard to the function. Assigns all tables and set-up duties, who is tray passing hors d’oeuvres or serving cocktails. Assembles teams and will assign servers and runners according to pairings. Assists with the service of the function, setting the pace of service and ensures staff is adhering to all Hotel Valley Ho standards of service. May be required to assist in room set-up and breakdown. Must be able to lift heavy tables up to 70 lbs. and drive a van. Responsible for ordering, receiving and the storage of all banquet linen. Ensures that guest requests are addressed in a professional, timely manner. Performs any other duties as assigned by the Director of F&B, Director of Banquets, and the Director of Catering and Conference Services. Qualifications JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Must be extremely organized; able to expedite multiple orders completely and correctly and detailed orientated. Previous food and beverage experience required. Knowledge of appropriate table settings and service ware. Ability to remember, recite and promote the variety of menu items. Ability to transport up to 50 lbs. though a crowded room on a continuous basis throughout the shift. Good communication essential. Relay guest complaints and comments to supervisor. Must be motivated and a self-starter. Take the initiative to identify and undertake projects during slow periods. Ability to lift moderate weights and remain on feet for prolonged period of time. Ability to handle hot plates and equipment. Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must. Ability to listen effectively, to speak and write English clearly. Has a sincere desire to provide the utmost in guest service. Must adhere to practices of occupational safety and health including wearing personal protective equipment when required. Must be able to work in an area with high noise levels (music, guest conversations), and still maintain guest service. Must be able to work outdoors in extreme temperatures Possess excellent leadership, communication and interpersonal skills. Ability to identify, address and resolve conflict. Maintain good safety habits and report unsafe or hazardous conditions to Security. Promote excellent guest.