Job Description Summary

The Banquet Captain Supervises and coordinates activities of kitchen and dining room workers during banquets to ensure that food is served promptly by performing the following duties.

Job Description

Position Summary

The Banquet Captain Supervises and coordinates activities of kitchen and dining room workers during banquets to ensure that food is served promptly by performing the following duties.

Work Environment

Must be able work in a fast-paced environment.Majority of work takes place indoors.Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds.The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.Must be flexible to work variable shifts (days, nights, overnights).Ten to twelve hour shifts sometimes required.

Principle duties and responsibilities (Essential Functions) include: 

Train servers in all aspects of banquet serviceServe as the primary point of contact for guests and event organizers.Maintain discipline in function roomsMust coordinate and time functions to ensure quality of foodAdhere to Royal Sonesta standardsManage subordinate supervisors who supervise a total of employees in the BanquetResponsible for the overall direction, coordination, and evaluation of unitsDeliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your ColleaguesTreat colleagues with respect and dignityOther duties and responsibilities may be assigned.The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills:

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education andexperienceAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of organizationMust have a minimum of 2 years’ experience in banquet or related professional area.Experience in a hotel or a hospitality-related field preferred.

        Basic knowledge in these programs is necessary for general office tasks:

Excel: Used to create and manage spreadsheets for inventory counts, event budgets, and staff schedules.Word: Used for preparing simple correspondence, internal memos, and reports.Outlook: A primary tool for managing emails and communicating with managers, event planners, and clients.

       Point-of-sale (POS) systems: Must be knowledgeable in the restaurant's POS system (such as Info Genesis or Micros) to process transactions for bar services and any last-minute guest charges.

Go Beyond @SonestaHotelsWHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.  Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

$14.50-$15.50 hourly. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.