Toolbox is a desktop application that brings together a variety of information into a single workspace. Toolbox incorporates a full suite of client management tools that bankers use for tracking client calls, deals and relationships. It provides a 360-degree view of the customer to any member of our organization who touches the customer. Toolbox is a web-based global research solution for investment managers, portfolio managers, buy-side analysts, research analysts, investment bankers, senior corporate executives, chief investment officers, and anyone else who requires timely, accurate, in-depth, and comprehensive financial information and pre-trading analysis. The application provides a broad array of global, value-added proprietary and third party content from partners such as Reuters Knowledge, S&P and Moody's, information includes news, research and company fundamentals. **Responsibilities:** The Toolbox analyst is required to work closely with clients/partners/other support teams to provide application support to bankers across all franchises. The data is used for Banking scorecard preparation, submission of deal/client general codes, revenue analysis etc. The role requires the candidate to interact with the counterparts in New York, London and APAC and hence requires good written and verbal communication skills. This position, functions in a team environment, provides 16X5 (8:00 – 23:00) helpdesk support (95% email and 5% call based) for queries to Citi bankers across all business groups + Client GFCID Creation, Coverage updates, Client Contacts and Activities tracking, etc. + User account administration - Account creation, Account deletion, User Role based access setup, etc. + Advance support – Training, Portfolio Management, resolving user queries, Ad-hoc report building, etc. + Processing of requests on the system + Create and update client ready outputs + Preparation of daily/weekly/monthly KPI **Qualifications:** + Excellent written and verbal communication skills•Good Interpretation skills•Attention to details•Proficient in Microsoft Office•Ability to multi-task and work under pressure•Respect for information confidentiality **Education:** + Graduate 1 - 2 years experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Decision Management ------------------------------------------------------ **Job Family:** Business Analysis ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.