**Title: Banking Operations Analyst (Grade 06)** **Job Details:** + Leads team in the achievement of project milestones and team goals + To oversee the day-to-day activities of a group of employees + Coaches, motivates and guides team members + Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance + To improve efficiency, quality and services of ongoing projects/processes + Significant portion of time still spent on performing work of the team + Regularly review the work of team members + Identifies opportunities for improvement; recommends possible training opportunities + Ensures team is meeting or exceeding contractual and service level obligations to customers + Collects customer’s needs and translates to appropriate solutions + Interacts with customers and internal departments to resolve issues + Ensures accurate and timely processing of transactions to meet and exceed customer SLA + Adhere to all appropriate and agreed standardized processes and procedures + Acting as the Subject Matter Expert for the team + Conducting & leading the training programs based on business needs + Attending team meetings and customer calls to gather feedback and updates **Job Requirements & eligibility Criteria:** + 5+ Years of experience in Banking BPO is preferred + University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates + Minimum of 2 years of Team handling is a Mandatory + Excellent understanding or an SME of KYC/AML/CDD experience + Excellent people management and interpersonal Skills + Excellent Oral & Communication skills + Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM + Ability to communicate (oral/written) effectively in English to exchange information with our client.