Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To take demand from Business Banking (SE Lifestyle) customers for any banking matters ranging from product questions to customer account activities, as well as business account opening, whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

To provide a Direct CST based, proactive sales and service function to a portfolio of Small Enterprise (SE) customers requiring uncomplicated and standardised financial product solutions in order to add value and contribute to the overall profitability of the Direct CST.

To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.

Qualifications

Minimum Qualification

Bachelor of Commerce (NQF7 FAIS Aligned Qualification)

Experience

5-7 YearsPrevious experience within a physical, Virtual or Voice branch environment with good understanding of bank processes, policies and products.

Additional Information

Behavioural Competencies:

Interacting with PeopleTaking ActionInterpreting DataEstablishing RapportMeeting Timescales

Technical Competencies

Risk AwarenessRisk IdentificationBanking Process & ProceduresBusiness Process ImprovementClient Knowledge