**Role Description** As a Teller, you will be the front-line face of our branch, responsible for providing exceptional customer service while accurately and securely handling a variety of financial transactions. This role requires meticulous adherence to all cash control procedures, regulatory requirements, and security policies to ensure operational integrity and customer privacy. **Responsibilities** **Cash Opening Controls:** + Teller must report to branch by 7:30 AM and open cash before 8:00 AM. in the presence of the Cash Supervisor, the combination of the compartment should not be given to any other person. **Cash Management & Controls:** + Perform accurate cash opening, closing, and daily controls, including secure storage and precise counting of cash. + Maintain strict adherence to cash drawer limits + Identify and report counterfeit currency immediately. + Ensure the cash box always remains locked, with keys securely managed and combinations kept confidential. **Transaction Processing:** + Process a wide range of customer transactions with zero errors, including deposits, withdrawals, check encashment and deposits, money order issuance, loan and credit card payments. + Ensure all transactions comply with internal policies, local laws, and US regulatory requirements. + Liaise with treasury for special foreign exchange and high-value transactions. **Customer Service Excellence:** + Greet all customers warmly, strive to minimize wait times, and provide polite, accommodating service to meet their needs. **Security & Data Privacy:** + Strictly adhere to the Global Privacy Promise and all Information Security policies, protecting customer information and branch assets. + Maintain accountability for your user ID and password, never sharing them, and locking your workstation when unattended. Report any suspected password compromise immediately. **Operational Compliance:** + Handle ATM/CDM captured cards in strict accordance with established procedures for retention, destruction, and reporting. + Execute end-of-day functions, including cash balancing, transaction posting, and mutual transaction checking with other tellers. + Promptly report and follow established protocols for resolving any cash differences. + Comply with the Clean Desk Policy, ensuring all workstations are cleared of customer information and secured at the end of the day. **Qualifications:** + Previous relevant experience preferred + Previous teller or leadership experience preferred + Ability to work in a team-oriented environment **Education:** + Bachelor’s/High school or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Branch Service ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.