At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Influence: Capable of building rapport with different personalities to drive positive results
Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and proceduresResearch and resolve transaction/cash discrepanciesHiring, supervision, and performance management of service line associatesProcessing transactions accurately and efficientlyFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred Area of Experience: Bank Management or bank supervisory experience
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.