The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations + Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc. + Analyze Operations information and make evaluative judgements to solve problems + Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures + Identify hiring needs to ensure adequate staffing + Serve as a backup for manager, as needed + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Ability to manage teams. + Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 2-5 years of related business experience including at least one-year supervisory experience + Proficient in Microsoft Office + Proactive leadership and motivational skills + Proven organization and time management skills + Demonstrated problem-solving and decision-making skills + Consistently demonstrates clear and concise written and verbal communication skills **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Funciones** + Monitoreo de proceso de conciliacion contables para proceso de productos de tarjetas de crédito y captación. + Dar seguimieto puntual a procesos de conciliacion contables, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes. + Detección de posibles desviaciones en el proceso + Generacion de Pólizas Contables + Seguimiento a reportes de cartera vencida + Seguimiento a proceso de tarjetas castigas por pagos atrasados + Supervisar el proceso de Analista de conciliaciones contables + Extraccion de base de datos en sistema SAS + Extracccion de datos en sistema de datos de tarjetas del cliente + Revisión de códigos de compras realizadas con tarjetas + Coumunicación con área de gerencia de producto/ área de riesgo **Requisitos** + Licenciatura o equivalente + Conocimiento en procesos contables + Manejo de herramientas OFFICE Avanznado + Habilidades de comunicación + Conocimiento en herramietas de bases de datos (SQL ASSISTANT, SAS, MONARCH) + Comunicación efectiva con equipos externos e internos + Disponibilidad para aprender nuevos procesos + Conocimiento contable y experiencia en conciliaciones bancarias. + Manejo de herramientas internas "FULL SUITE" + Conocimientos de funcionalidades de sistemas de Creditos ECS + Conocimiento en SQL **Horarios** L-V 9 am a 7 pm, con disponibilidad de trabajar sabados y domingos ocasionalmente cuando sea requeria ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.