The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments + Identify process gaps requiring escalation, offering potential solutions + Assist with inventory management and workflow needs as dictated through risk priority and service level + Support a range of products and services + Analyze problems and formulate solutions through research and investigation + Navigate, test and execute moderately complex databases, spreadsheets, and systems + Ensure accurate and timely account handling + Assist in activities that help reduce organizational impact and/or loss + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 1 year of relevant experience + Proficient computer and typing skills + Ability to adapt to new technology quickly and seamlessly + Consistently demonstrates clear and concise written and verbal communication skills + Ability to work with others to complete assigned tasks **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Escolaridad: Media Superior (Concluida), superior nivel (carrera trunca) o Bachillerato Técnico, preferentemente en administración, sistemas computacionales, contabilidad o finanzas. Experiencia requerida de un año en procesos operativos de análisis y manejo de información, familiaridad con procesos de validación de datos, conciliación de cifras y administración de procesos. Conocimientos : Paquetería Office general, preferentemente entre cubrir conocimientos en Excel entre un 30% y 50% ( en formulación, gráficas y tablas dinámicas) Objetivo del puesto: Analizar eficientemente la información integral de los Estados de Cuanta Objetivo del área: Validar información general, monetaria, de estructura y nuevas funcionalidades de estados de cuenta Funciones principales: Análisis de información sensitiva en papel y digital contra sistemas del banco apoyándose en herramientas internas para la validación del estados de cuenta lo cual reduce impactos al cliente o banco. Captura de datos, análisis y validación de información correcta, revisión de cifras y procesos en ejecución de tiempos establecidos antes de liberación de los estados de cuenta. Habilidades Técnicas: ° Manejo y Análisis de Información general estructurada ° Cumplimiento y seguimiento en procesos de control y seguridad ° Manejo de habilidad de captura Habilidades Personales ° Trabajo bajo presión en tiempos de entrega y carga de trabajo ° Empático con la sensibilización de exigencia a los procesos. ° Analítico ° Organizado para tiempo y actividades primarias ° Trabajo en equipo Otras Especificaciones Edad: Indistinta Estado Civil: Indistinto Domicilio: indistinto solo se debe manejar puntualidad Jornada Laboral 40 horas Horario: El horario es rolado con semanas de domingo a jueves, martes a sábados, horarios rolados de 7 a 3 y de 2 a 10 y disponibilidad a laborar en días feriados y de descanso por procesos mensuales Lugar de Trabajo: Revolución 1267 Piso 7 Álvaro Obregón ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.