The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology. **Responsibilities:** + Manage a team, the budget and planning + Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns + Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation + Lead modeling and analytical projects through completion + Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions + Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues + Ensure delivery of end results and contribute to the formulation of procedures + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 5-8 years of experience in a related role + Experience in applying and developing advanced statistical models + Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources + Ability to persuade and influence others and negotiate with third parties + Consistently demonstrates clear and concise written and verbal communication + Demonstrated ability to remain unbiased in a diverse working environment **Education:** + Bachelor’s degree/University degree or equivalent experience The Fraud Ops Manager is a senior level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology. Responsibilities: • Solve complex authorization levels fraud prevention and loss control issues with significant cross-departmental and departmental impact • Recommend and implement new work procedures and address and resolve exceptional / unusual issues • Partner with the operation team (s) and other departments within fraud prevention and bussines • Contribute to the development of new techniques and processes for the area or function • Serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce • Evaluate moderately complex and varied issues with substantial potential impact • Assume informal / formal leadership role within teams, and coach and train new recruits • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: • 5-8 years of experience in a related role • Intermediate to senior level experience in a similar position preferred • Demonstrated experience in application and development of advanced statistical models • Proven experience in the Investigation and Fraud claims process • Experience in trend analysis and alerts in early fraud detection • Processes card transaction authorization and compensation • Proficient in Microsoft Office and Access • Consistently demonstrates clear and concise written and verbal communication Education: • Bachelor’s degree / University degree or equivalent experience in Financial,Marketing, Actuary, International Business and/ or Business administrator ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Fraud Operations ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.