The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology. **Responsibilities:** + Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns + Performs data validation independently in support of fraud management personnel + Assist in executing the business strategy by developing and producing Management Information Systems and analyses + Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided + Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects + Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies + Interpret data and make recommendations, and basic working knowledge of industry practices and standards + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 0-2 years of experience in a related role + Consistently demonstrates clear and concise written and verbal communication + Demonstrated ability to remain unbiased in a diverse working environment **Education:** + Bachelor’s degree/University degree or equivalent experience **PARA LA POSICIÓN REQUERIMOS:** + Licenciatura Terminada, área económico-Administrativa, Finanzas, Economía, Contabilidad. + Paquetería Office + Conocimiento de herramientas utilizadas por Aclaraciones: One Dispute, One Complaint. + **Se requieren conocimientos de identificación de Riesgos de Fraude y Modus Operandi** . + **Preferible conocimiento en resolución de disputas.** + Trabajo en equipo y excelente actitud. + Habilidades de Negociación + Comunicación Oral y escrita + Capacidad de análisis de Información + Administración de proyectos + Proactividad. + **Inglés intermedio.** **EL OBJETIVO DE LA POSICIÓN ES:** + El asesor de Prevención de Fraudes es el responsable de contribuir en la gestión del fraude a fin de minimizar el impacto de este para los temas relacionados con el equipo de Aclaraciones. + El objetivo general de este puesto es contribuir en las actividades y procesos diarios del área que nos permitan avanzar de manera consistente en los retos que se presentan. + Facilidad de análisis de datos y emisión de recomendaciones. + Control y seguimiento de procesos internos para no caer en incumplimientos de Controles, Issues y procesos designados. + Deseable hacer análisis y búsqueda de información interna para emitir dictámenes robustos de casos de Fraude. **LA MODALIDAD Y HORARIO DE LA POSIICÓN ES:** + EDIFICIO REVOLUCIÓN 1267 + HIBRIDA + 3 días asignados en oficina y 2 días de trabajo en casa. + Lunes a viernes + 9 a 18 h ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Fraud Operations ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.