DUTIES AND RESPONSIBILITIES Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers by making product suggestions, filling special orders, and providing food preparation advice. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed. Engage in suggestive selling and other sales techniques via: Telephone In-store intercom announcements One-on-one customer interaction Maintain knowledge of duties performed by all department employees; oversee and assist with preparation and display of products. Implement proper and efficient product preparation and packaging techniques. Maintain bakery case cleanliness, visual appeal, and inventory levels. Ensure proper cleanliness, sanitation, and appearance of bakery area and equipment; maintain a safe work environment. Ensure temperatures are maintained during preparation, display, and storage. Schedule, supervise, train, and assign duties to department employees; ensure adequate coverage and service levels. Plan daily operations; monitor production processes for compliance and profitability. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives. Stock and rotate products; maintain and organize cooler and freezer. Control shrink and costs. Maintain knowledge of opening and closing department procedures. Build displays; rotate and discard outdated or spoiled products; ensure cleanliness of work area and department. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Enforce proper code dating for all products within the department. Train employees on store policies, sales techniques, and record-keeping procedures. Identify and develop employees with high potential for advancement. Monitor employee productivity and evaluate overall performance. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures. Follow and maintain department standards. Implement effective promotional and seasonal displays. Perform receiving duties including: Breaking down loads Verifying orders using invoices Inspecting quality Reporting shortages Stocking and rotating product Adhere to product temperature and storage guidelines; follow proper packaging techniques. Process administrative paperwork and maintain accurate department records.