DUTIES AND RESPONSIBILITIES: 
• Back-up to the Administrative Coordinator
• Arrives to work by 6:00AM.
• Assists Customer Service Center when needed and cover breaks and lunch breaks.
• Responsible for completing the daily reconciliation, accounting, and VeriBalance functions (in some areas this 
may include counting the safe, counting, maintaining and reconciling self- check-out registers, fuel center, and 
preparing the tills and deposits).
• Monitors cashier accountability and researches and reports problems and shortages to the Service 
Operations/Front End Manager and Store Director, including out of warranty checks, WIC violations, 
violation of check cashing procedures, cash variances, improper refunds and voids and till balance
irregularities, etc.
• Partners with Division Loss Prevention and Front End management team to resolve cash and other shrink
issues.
• Maintains sales book. Reports daily and/or weekly sales information to the Division Office.
• Assists the Store Director with billing and invoices.
• Performs miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift cards, 
postage and change (if applicable). Administrative duties include the use of various computer programs and 
e-mail system.
• Reports attendance problems to the Store Director and appropriate department manager in a 
timely manner, including attendance or schedule violations.
• Reviews internal and external applications, conducts screening interviews and coordinates 
department manager interviews. Administers the job-posting program. Manages preemployment drug testing and tax credit process. Completes the new hire process, coordinates 
training, and conducts orientation and other training programs.
• Coordinates and maintains all aspects of the hiring process including the computer assisted 
application and hiring process. May attend outside recruiting activities, such as job fairs. 
Maintains all in-store recruiting materials, applications, policy sign off forms, etc. Retains 
records related to the interview and hiring process.
• Orders and assigns uniforms, nametags, and miscellaneous store supplies. Handles 
outgoing/incoming mail, e-mail, and maintains miscellaneous office files. Updates break room 
information/communication boards as needed.
• Serves as liaison between the Human Resources, Payroll, and Benefits Departments. Handles
payroll and benefits administration issues and works with Store Director and Human 
Resources representatives in handling some personnel issues. Reviews associate time records 
for compliance with Company policies. Submits and processes payroll on a timely basis. 
Maintains all Time and Attendance reports, Time and Attendance Correction Forms, schedules 
and personnel records in compliance with Company guidelines.
• Coordinates, inputs and tracks leave paperwork including disability, military, General Leave, 
Worker’s Compensation or Texas Workplace Injury Benefit Plan, Family Medical Leave Act and 
other leaves of absence. Processes appropriate paperwork for return from leave situations, 
processing reinstatements, termination forms, etc.
• Maintains Employee HR Records securely and keeps medical files (doctor’s notes, work related 
injury documents, FMLA and other medical leave documents etc.) separate from associate 
personnel files. Ensures that current personnel files are complete and up to date and that they 
contain applications, policy statements, etc., by conducting in store file audits. Submits 
appropriate personnel status and address changes and termination paperwork. Ensures 
compliance with records retention policy requirements.
• Ensures that minor associates provide appropriate work certificates prior to beginning work, if 
any are required, and ensures that they are scheduled and working in compliance with state
laws.
• Ensures compliance with HIPAA and the confidentiality required under federal and state law.
• May coordinate all safety-related activities, including monthly safety meetings. May coordinate 
service award programs.
• Answers and responds to incoming calls appropriately.
• Supports front end operations.
• Ensures proper cleanliness and neat appearance of the office area.
• Responsible for performing all job duties with honesty and integrity, in compliance with Company 
policies and procedures.