DUTIES AND RESPONSIBILITIES — Back-Up Administrative Coordinator Customer Service & Front-End Support Serve as the back‑up to the Administrative Coordinator, assuming all responsibilities when needed. Arrive to work by 6:00 AM consistently. Support the Customer Service Center and provide break and lunch coverage. Answer incoming calls professionally; assist customers and resolve concerns appropriately. Support front‑end operations as needed. Reconciliation, Cash Office & Financial Accuracy Complete the daily reconciliation, accounting, and VeriBalance processes. In some divisions, responsibilities include: Counting the safe Maintaining and reconciling self‑checkout registers Managing fuel center balancing Preparing tills and deposits Monitor cashier accountability; research and report issues such as: Out‑of‑warranty checks WIC violations Check‑cashing violations Cash variances Improper refunds or voids Till‑balance irregularities Partner with Division Loss Prevention and Front End leadership to resolve cash discrepancies and shrink issues. Maintain the sales book and report daily/weekly sales to the Division Office. Assist the Store Director with billing and invoice processing. Administrative & General Office Duties Perform administrative tasks including ordering money orders, bus passes, lottery, gift cards, postage, and change (if applicable). Utilize various computer programs, systems, and email platforms. Manage incoming/outgoing mail and maintain organized office files. Update breakroom HR information boards, communication postings, and required compliance documents. Ensure the office area remains clean, organized, and professional in appearance. Recruiting, Hiring & Onboarding Review internal and external applications; conduct screening interviews and schedule department manager interviews. Administer the Job Posting Program and manage: Pre‑employment drug testing Tax credit processing Complete the full new‑hire process, coordinate training, and conduct orientation and onboarding sessions. Maintain all recruiting materials, applications, policy sign‑off forms, and related documentation. Attend external recruiting events (e.g., job fairs) when required. HR Administration & Employee Records Act as liaison between HR, Payroll, and Benefits departments. Address payroll and benefits administration questions; support Store Director and HR with personnel issues. Review employee time records for payroll compliance. Submit and process payroll in a timely, accurate manner. Maintain Time & Attendance reports, correction forms, schedules, and personnel records. Coordinate, input, and track all leave‑of‑absence paperwork, including: Disability Military leave General Leave Workers' Compensation or Texas Workplace Injury Benefit Plan FMLA and other medical leaves Process reinstatements, terminations, and other status changes. Maintain secure, compliant employee HR files and keep medical files stored separately. Conduct in‑store file audits to ensure complete, up‑to‑date documentation. Submit personnel changes and ensure records retention compliance. Compliance & Policy Enforcement Ensure minor associates have required work permits and are scheduled in compliance with state laws. Monitor and report attendance and schedule violations promptly. Ensure full compliance with HIPAA and all confidentiality requirements under federal and state law. Support safety‑related activities, including coordinating monthly safety meetings (if assigned). Support store recognition programs. Perform all duties with honesty, integrity, and adherence to company policies and procedures.