Job Title: Back-office Customer Support Specialist with German - Top E-commerce Company Job Description We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you. **Key Responsibilities:** + Deliver written customer support via email for the German market with a small call volume. + Investigate and resolve customer issues by reviewing past interactions and using internal tools. + Process manual refunds and address GDPR-related complaints with care and accuracy. + Ensure every customer interaction is professional, empathetic, and solution-focused. + Work with multiple systems efficiently while maintaining a high level of precision. **Requirements:** + Fluent German (C1) and English (C1) – both written and spoken. + Excellent communication skills and the ability to clearly explain solutions. + Strong analytical and problem-solving mindset. + Patience, empathy, and emotional resilience. + Typing speed of 150+ keystrokes per minute and solid computer literacy. + Availability for full-time on-site work in Szczecin (5 days in a week) + Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe **What We Offer:** + **Competitive salary** + **Relocation support and help with obtaining the required work permits.** + Engaging trainings + Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days + Talent Development Program: a transparent career paths and promotions + CNX Academy: with mentoring program + CNX University: with unlimited online trainings available + Refer a friend: bonus for recommending a friend + Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite + Modern office in the heart of Szczecin centre, Poland Location: Poland, Szczecin Language Requirements: English, German Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**