**What's The Role** Provide comprehensive and proactive care and customer service to Corporate, Enterprise, Government, SMB, managed and non-managed customers in an effort to increase loyalty, revenue and customer retention. This includes responsibility to ensure that the end to end processes that support the Customers are working effectively, including service and billing accuracy. This role is crucial in building effective relationships with all customers and will require direct contact and support for any customer query or issue. The Sales Support Executive will act as the facilitator of customer requests into the business as well as supporting any requests that come through the Account Management teams **What You'll Do** + Manage and process service request for all business accounts including the non-managed customers + Upsell to all business customers (managed and non-managed) + Manage and be the single point of contact for all service issues for the customer + Analyse customer accounts with the view of looking for opportunities to upsell products and services to all business customers + Handle implementation of customer installations including voice, data, mobile and managed services by working closely with Account Executive and relevant departments + Manage the movement of all work orders within the Sales department + Assist Account Executives in achieving and exceeding established set monthly targets against set objectives + Develop rapport with respect Account Executive including attending visits to all business customers along with Account Executives as required + Utilize all systems such as Liberate, SCCD, SAP, Salesforce, WebSI and other relevant platforms to facilitate implementation and restoration of services + Investigate and process all queries related to all business customers + Assist in customer retention by means of a call plan in order to contact customers quarterly, with a view of creating rapport, building customer loyalty and retention and increased revenue + Provide ad hoc reports and information as required; + Identify and propose improvements that would better our assistance to the customer. + Actively participate in improving performance and development of team + Support any other specific requirements as directed **Knowledge & Experience** + 5 CXCs including Maths & English + 2 years attendance at college is preferred + Preferably three (3) years experience in sales, support or related customer experience role in the Telecommunications or Information Technology Industry. + High-level knowledge of the functions of key departments including Finance, IT, Network Engineering, Service Delivery and Business Solutions **Skills & Abilities** + Listening skills, to understand exactly what customers require; + Excellent communication (written and verbal), negotiation, customer service and interpersonal skills. + Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations; + An ability to work well under pressure in a fast-paced environment + A thorough knowledge of the Company’s products and services and a keen understanding of the differences between products and services offered by Cable & Wireless; + Proficient use of PC computer programs and keyboard skills including Microsoft Word and Excel; + Knowledge of Liberate, Cerillion, SCCD, Access Care, Salesforce and SAP + Team orientated; excellent organizational skills and presentation skills + Strong appreciation of the technical functions within C&W as well as of the cultural, social and political aspects within the Cayman Islands and wider Caribbean is desirable **Personal Characteristics:** + Ability to develop and maintain good customer relationships; + Ability to resolve customer conflict quickly and efficiently; + Ability to work in a team environment; + Ability to follow define policies, processes and procedures; + Possess specific performance skills including decision making/problem solving, tolerance and ambiguity. **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why Join Us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws_ _\#LI-PW1_ **Knowledge & Experience** + 5 CXCs including Maths & English + 2 years attendance at college is preferred + Preferably three (3) years experience in sales, support or related customer experience role in the Telecommunications or Information Technology Industry. + High-level knowledge of the functions of key departments including Finance, IT, Network Engineering, Service Delivery and Business Solutions **Skills & Abilities** + Listening skills, to understand exactly what customers require; + Excellent communication (written and verbal), negotiation, customer service and interpersonal skills. + Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations; + An ability to work well under pressure in a fast-paced environment + A thorough knowledge of the Company’s products and services and a keen understanding of the differences between products and services offered by Cable & Wireless; + Proficient use of PC computer programs and keyboard skills including Microsoft Word and Excel; + Knowledge of Liberate, Cerillion, SCCD, Access Care, Salesforce and SAP + Team orientated; excellent organizational skills and presentation skills + Strong appreciation of the technical functions within C&W as well as of the cultural, social and political aspects within the Cayman Islands and wider Caribbean is desirable **Personal Characteristics:** + Ability to develop and maintain good customer relationships; + Ability to resolve customer conflict quickly and efficiently; + Ability to work in a team environment; + Ability to follow define policies, processes and procedures; + Possess specific performance skills including decision making/problem solving, tolerance and ambiguity. **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why Join Us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws_ _\#LI-PW1_ **What You'll Do** + Manage and process service request for all business accounts including the non-managed customers + Upsell to all business customers (managed and non-managed) + Manage and be the single point of contact for all service issues for the customer + Analyse customer accounts with the view of looking for opportunities to upsell products and services to all business customers + Handle implementation of customer installations including voice, data, mobile and managed services by working closely with Account Executive and relevant departments + Manage the movement of all work orders within the Sales department + Assist Account Executives in achieving and exceeding established set monthly targets against set objectives + Develop rapport with respect Account Executive including attending visits to all business customers along with Account Executives as required + Utilize all systems such as Liberate, SCCD, SAP, Salesforce, WebSI and other relevant platforms to facilitate implementation and restoration of services + Investigate and process all queries related to all business customers + Assist in customer retention by means of a call plan in order to contact customers quarterly, with a view of creating rapport, building customer loyalty and retention and increased revenue + Provide ad hoc reports and information as required; + Identify and propose improvements that would better our assistance to the customer. + Actively participate in improving performance and development of team + Support any other specific requirements as directed