B2B Mobile Operations Specialist
Liberty Latin America
**What's The Role**
The **B2B Mobile Operations Specialist** in **Grand Cayman** is responsible for driving customer implementation of B2B Mobile Initiatives. Reporting directly to the B2B Director, the role ensures effective operation and growth of the mobile product portfolio, aligning closely with the Central B2B Mobile team’s strategies and working in partnership with cross-functional teams to deliver operational excellence and Go-to-Market (GTM) execution.
**What You'll Do**
+ Lead the execution of B2B Mobile products and customer projects within the assigned cluster, translating strategic direction from the Central B2B Mobile team into effective local action.
+ Oversee and optimize the operational performance of the B2B mobile product portfolio, ensuring products and services meet business goals and customer expectations in all local markets.
+ Coordinate with central and in-market teams for end-to-end GTM planning and execution—including testing, launch, inventory, lifecycle management, and sales enablement.
+ Gather and analyze market intelligence, customer insights, and competitive benchmarking to inform portfolio decisions and support commercial growth.
+ Act as the point of contact between cluster markets and the Central B2B Mobile team, ensuring alignment of with customer needs, sharing of best practices, and proactive risk identification.
+ Develop and implement localized launch plans, ensuring effective communication, training, and support for sales and commercial teams.
+ Monitor and report on performance metrics, providing regular updates on progress, obstacles, and results related to product operations and GTM activities.
+ Collaborate cross-functionally (sales, marketing, technology, customer experience, finance, legal) to ensure smooth product rollouts, operational readiness, and ongoing product support.
+ Drive operational efficiency improvements and recommend enhancements to existing processes and tools supporting the B2B mobile portfolio.
+ Foster a culture of innovation, knowledge sharing, and continuous improvement in the cluster.
**What You'll Need**
+ Bachelor’s degree in business, Marketing, Telecommunications, Engineering, or related field; advanced degree is a plus.
+ 3+ years of experience in B2B telecommunications or mobile operations, with significant exposure to product management and GTM execution.
+ Strong understanding of telecommunications/B2B mobile market dynamics and customer needs.
+ Proven track record of managing complex projects or initiatives across multiple markets, ideally in a matrixed or regional role.
+ Experience working with cross-functional and multi-cultural teams.
+ Excellent analytical skills, with ability to interpret data, generate insights, and make business cases.
+ Strong communication and interpersonal skills; able to influence and coordinate stakeholders at various levels.
+ Agile and results-driven, with high organizational and prioritization skills to manage competing demands and deadlines.
+ Proficiency in project management tools, Salesforce platforms, complex billing platforms (Cerillion, Liberate, Comverse a plus), and Microsoft Office Suite.
+ Willingness to travel across cluster markets as required.
**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región
**Why Join Us**
Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
_Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._
\#LI-KW1
**What You'll Need**
+ Bachelor’s degree in business, Marketing, Telecommunications, Engineering, or related field; advanced degree is a plus.
+ 3+ years of experience in B2B telecommunications or mobile operations, with significant exposure to product management and GTM execution.
+ Strong understanding of telecommunications/B2B mobile market dynamics and customer needs.
+ Proven track record of managing complex projects or initiatives across multiple markets, ideally in a matrixed or regional role.
+ Experience working with cross-functional and multi-cultural teams.
+ Excellent analytical skills, with ability to interpret data, generate insights, and make business cases.
+ Strong communication and interpersonal skills; able to influence and coordinate stakeholders at various levels.
+ Agile and results-driven, with high organizational and prioritization skills to manage competing demands and deadlines.
+ Proficiency in project management tools, Salesforce platforms, complex billing platforms (Cerillion, Liberate, Comverse a plus), and Microsoft Office Suite.
+ Willingness to travel across cluster markets as required.
**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región
**Why Join Us**
Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
_Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._
\#LI-KW1
**What You'll Do**
+ Lead the execution of B2B Mobile products and customer projects within the assigned cluster, translating strategic direction from the Central B2B Mobile team into effective local action.
+ Oversee and optimize the operational performance of the B2B mobile product portfolio, ensuring products and services meet business goals and customer expectations in all local markets.
+ Coordinate with central and in-market teams for end-to-end GTM planning and execution—including testing, launch, inventory, lifecycle management, and sales enablement.
+ Gather and analyze market intelligence, customer insights, and competitive benchmarking to inform portfolio decisions and support commercial growth.
+ Act as the point of contact between cluster markets and the Central B2B Mobile team, ensuring alignment of with customer needs, sharing of best practices, and proactive risk identification.
+ Develop and implement localized launch plans, ensuring effective communication, training, and support for sales and commercial teams.
+ Monitor and report on performance metrics, providing regular updates on progress, obstacles, and results related to product operations and GTM activities.
+ Collaborate cross-functionally (sales, marketing, technology, customer experience, finance, legal) to ensure smooth product rollouts, operational readiness, and ongoing product support.
+ Drive operational efficiency improvements and recommend enhancements to existing processes and tools supporting the B2B mobile portfolio.
+ Foster a culture of innovation, knowledge sharing, and continuous improvement in the cluster.
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