**Introduction** Joining the IBM Technology Expert Labs teams means you will have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you will bring together all the necessary technology and services to help customers adopt IBM software to solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best — running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators — always willing to help and be helped — as you apply passion to work that will positively impact the world around us. **Your role and responsibilities** * Be a trusted advisor to the customer and guide them through the journey * Review and understand the customer’s as-is situation, pain points, and specific needs/requirements * Provide best-in-class solutions and subject matter expert (SME) assistance * Guide and implement strategy to transform customer business needs into a technically viable solution * Implement solutions within defined architectural guardrails, principles, and framework * Work on installation, configurations, and customization of the solution * Support validation and deployment (On-premise, Cloud, or Hybrid) * Analyze and resolve issues, working with Product Support if needed * Assist with upgrades, migrations, health checks, performance testing, and tuning activities * Develop breadth and depth of expertise around the SDE portfolio and stay abreast of roadmap changes, documentation, new rollouts, and features * Help achieve client satisfaction and customer success measured via quality of outcomes, engagement, client feedback, and NPS * Be the central point of contact across various teams working on the solution * Act as a mentor to junior engineers and guide them on IBM B2Bi technology * Continuously learn and upgrade your skillset, applying your product/domain/solution/technical/consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite * Support customers worldwide during solution definition, design, installation and configuration, custom implementation, validation, go-live, warranty, support enablement, proof of concepts (pre-sales), and critical situations **Required technical and professional expertise** 3 to10 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions: * Strong hands-on experience with: * IBM Sterling B2B Integrator (B2BI) * IBM Sterling File Gateway (SFG) * IBM Sterling Secure Proxy (SSP) * IBM Sterling External Authentication Server (SEAS) * IBM Sterling Control Center Monitor (ICC / CCM) * Installation, configuration, environment setup, and application of iFixes * Map and Business Process development * Product support engagement and resolution of technical issues Solutioning & Implementation * Analyze requirements, design solutions, implement, validate/test, and support go-live * Experience with upgrades, migrations, deployments (on-premise/cloud/containerized) * Agile delivery experience including usage of Agile tools * Deliver client presentations and demos as required Programming and Technology Stack * Programming: Java, XML, XSLT, XPath, JSON, JavaScript, REST APIs * Operating Systems: Linux/RHEL, Unix, Windows * Scripting and automation capabilities * Databases: DB2, SQL Server, Oracle * EDI Standards: X12, EDIFACT, ODETTE, SWIFT, HIPAA * Communication Protocols: FTP, SFTP, AS2, etc. * Encryption and Security: PGP, Certificates, TLS Domain Exposure * Hands-on experience in domains such as Financial Services and Healthcare * Comfortable working in global delivery models and across time zones General & Consulting Skills * Excellent analytical and problem-solving abilities * Strong articulation and client-handling skills * Proven ability to act as an SME, or work under guidance of a lead or architect * Project/team leadership experience * Excellent communication skills - proactive in providing updates, tracking issues * Growth mindset with a passion for learning and sharing knowledge * Team player with a collaborative approach **Preferred technical and professional experience** * Knowledge of below IBM Sterling Data Exchange products: * IBM Sterling Connect:Direct (CD) - Secure+, WebServices * IBM Sterling Control Center Director (CCD) * IBM Sterling Global Mailbox (GM) * IBM Sterling Partner Engagement Manager (PEM) * IBM Transformation Extender/ Advanced (ITX/ ITXA)# Knowledge and familiarity with: * Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc) * Containerization (Docker, Kubernetes) * DevOps and CI/CD toolchain (Ansible, Azure DevOps, Chef) * Automated deployments on Cloud and Containers * AI-ML, Generative AI (LLM) and Python * Open Source Software/ tools * z/OS deployments IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.