BE A PART OF A REVOLUTIONARY CHANGE

At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.

Embracing Diversity, Equity, And Inclusion

We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.

We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.

Equal Employment Opportunity

We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.

We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value, respect, and equally support applicants from these groups.

ABOUT THE ROLE

The Business System Analyst is responsible for conceptualizing and implementing innovative digital solutions for RBH, including process mapping, requirements elicitation and management, design recommendations, testing, production deployment, training and documentation, and measuring and monitoring solutions. The analyst is a digital subject matter expert working alongside the product manager, product owner, business teams, technical teams, and other stakeholders to address business needs by developing new digital solutions and enhancing existing applications.

YOUR DAY TO DAY

Digital Process/Technical Expertise:

Provide digital expertise to business stakeholders to address problems and identify opportunities through technical solutions or business process improvements.  Deliver presentations to business teams and facilitate workshops, ideation, and design thinking sessions.    Measure and monitor solutions for effectiveness and proactively seek opportunities to improve current digital processes and systems by researching emerging approaches, technologies, solutions, and techniques.\"

Write User Stories

Work with business stakeholders to elicit, understand, define, and document business requirements, functional specifications, and acceptance criteria for both product and process enhancements.  Lead business requirements sessions to develop detailed user stories, tasks, and system design.  Liaise with technical teams and external vendors to assist with the translation of business requirements into technical solutions. Assist in designing and delivering compelling UX/UI solutions and provide UX/UI guidance to external developers to provide improved customer experiences. 

Test & Operationalize

Develop and review test cases, perform or facilitate user acceptance testing, and support business and technical stakeholders in the initial stages after deployment.  Collaborate with developers to test and verify that solutions meet business requirements.

Document and map digital processes

Design, document, and maintain business and system processes and rules while working with business partners to optimize the overall landscape.

Train and communicate

Facilitate orientation and education of business and technical users on the digital products throughout the product lifecycle.  Build and maintain release and training documentation.

WHAT WE'RE LOOKING FOR

· Bachelor’s degree in management information systems, Commerce, Business Administration, Computer Science, Engineering, or related experience.

· Been a part of an Agile BA-DEV Team responsible for CRM, eCommerce, Apps, API’s and Integrations for new or existing applications, 3 to 5 years

· BA experience with CRM platforms like Salesforce, Microsoft Dynamics 365, or other and eComm tech such as Shopify, OpenCart, SAP Hybris, etc.

· An understanding of API technologies, native and web Apps

· Business Analysis Certification (CBAP, PMI-PBA, CCBA) is a plus

· Excellent Analytical and Communication skills to articulate business pain points and translate them to actionable user stories using Jira, Confluence, Visio, etc.

· Superior listening, critical thinking, and writing skills. You are expected to take complex, disparate ideas and distill them into simple, workable concepts by asking the right/tough questions!

· Managed discussions with business users and DEV on requirements before, during, and after project implementation to support cross-departmental initiatives in process-driven environments

· Created and maintained technical documentation and knowledge-based articles to document new projects/programs, daily operations, or commonly faced issues

· Experience in writing test cases, process change requests, facilitating UAT, supporting installation, deployment, and troubleshooting system issues.

· A team player in the Scrum Team with good time management and organizational skills – You will work on projects with tight and competing deadlines!

· This is a Toronto-based role, and the candidate should be within a commutable distance of the RBH Head Office in North York

WHAT WE OFFER

We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore. 

Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. 

For this position, the salary starts at $95,380 with a full range of benefits.

You will also be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best people and feel like you belong.  

WHO WE ARE

Our parent company, PMI, is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.

RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.

We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitating an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.

FOLLOW US ON SOCIAL MEDIA:

RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/

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